If you would like to send a file to our Technical Support team, please use the guidelines below.

• SMALL FILES (<200KB) can be attached to an email and sent via our General Contact Form. Note: You will see a link that says "Click this link to attach a file to your message". Please use this method to attach your file.
• LARGE FILES (>200KB) should be uploaded to the OriginLab FTP site and an email should also be sent to Technical Support.

OriginLab FTP Instructions:

1. Using your preferred FTP program, access our FTP site with the following information:
   
   Host Name: ftp.originlab.com
   Host Type: automatic detect
   Login: anonymous
   Password: your email address
   
   
2. Place your file in the /incoming folder.
   Please note that the anonymous account cannot download from the /incoming folder - so you can consider your upload secure. Also, we will remove your file after you notify us and we download it. Finally, any files left in the /incoming folder for more than a month are deleted.


3. Contact us after you upload your file, providing the file name and the issue we can assist you with.

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